SHIPPING POLICY

Last updated: November 1, 2026

1. Shipping Destinations

Pawora currently offers shipping to customers in:

• United States (USA) 🇺🇸

• Sweden 🇸🇪

We aim to provide a smooth and convenient delivery experience for every customer.

2. Free Shipping

Enjoy FREE SHIPPING on all eligible orders!

Pawora offers free shipping to customers in the United States and Sweden. No shipping fee will be charged for eligible orders.

Please check the total displayed at checkout before completing your purchase.

3. Order Processing Time

Orders generally take up to 3 business days to prepare before shipment.

Our processing time includes preparing and packing your order for dispatch. Orders placed on weekends or public holidays may take longer to process.

4. Delivery Time

Our estimated delivery time is up to 8 days after dispatch.

Delivery times may vary depending on the destination, shipping service, and carrier.

Orders will be delivered to the customer's home address or a nearby collection point, depending on the available delivery service.

Please note that delivery times are estimates and may be affected by public holidays, weather, carrier delays, or other circumstances beyond our control.

5. Order Tracking

When tracking is available, we will provide tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or dispatched.

7. Delayed, Lost, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact our customer support team.

Please include your order number and, where possible, photographs of damaged items or packaging.

We will review the issue and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

8. International Shipping and Customs

Orders shipped internationally may be subject to applicable customs duties, import requirements, or taxes.

Any applicable charges and responsibility for payment will be handled in accordance with applicable law and the information provided at checkout.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Store: Pawora
Email: shaammarketing114@gmail.com
Customer Support Hours: Monday–Friday, 8:00 AM–8:00 PM

We are happy to assist you with your order.

Pawora — Happy Pets, Happy Homes.