Refund policy

RETURNS & REFUND POLICY

Last updated: November 1, 2026

At Pawora, customer satisfaction is important to us. We want you and your pets to have a positive shopping experience.

1. 14-Day Return Policy

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should include its original packaging where possible.

  • Proof of purchase or an order number is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain pet care products may not be eligible for return if they have been opened or used, where permitted by applicable law.

This does not affect your legal rights if an item is faulty, damaged, or not as described.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, if applicable.

We will review your request and work with you to find an appropriate solution.

4. How to Request a Return

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Wait for return approval and instructions.

  4. Send the item back according to the instructions provided.

Please do not send products back before contacting us.

5. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If an item is faulty, damaged, incorrect, or not as described, we will handle the return in accordance with applicable consumer protection laws.

For other returns, customers may be responsible for return shipping costs where permitted by law.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

7. Exchanges

If you receive a damaged or incorrect item, please contact us so we can help arrange an appropriate solution.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Store: Pawora
Email: shaammarketing114@gmail.com
Customer Support Hours: Monday–Friday, 8:00 AM–8:00 PM

Thank you for shopping with Pawora.

Pawora — Happy Pets, Happy Homes.